Who is Kaeser & Blair? They are one of the nations oldest and largest distributors of promotional products. K&B has been in the industry since 1894 and represent about 3,000 independent dealers. Eagle P.A.S.S. Products is one of Kaeser & Blair's independent dealers. Together, we offer our customers some of the best customer service and prices available in the promotional advertising industry.
How fast can I get those? Every item has a different turn around time and F.O.B. or shipped from location. With that said, this is a general guide: 1-3 days to process the order, 5-10 days for production, and up to 5 days to ship. This generates a turn around time of 11-18 days. Proof approvals and changes can prolong this time. Some manufactures offer rush services, which are sometimes free and customers can opt for quicker shipping, at their expense, in order to shorten this time. (See Tips above)
How do I place an order? The best way to place an order is to call. This will allow us to answer any questions that you may have and clarify all the minor details. Once the bugs have been worked out, I will personally place the order for you.
How do I pay for the order? Orders can be prepaid using MasterCard, Discover, American Express, Visa, Debit Card, or by check.
Who processes my credit card? All credit card orders will be processed by Kaeser & Blair, Inc; not Eagle P.A.S.S. Products.
Can open accounts be established? Yes they can. Kaeser & Blair is a subscriber to Dun & Bradstreet and InfoUSA, they can establish a credit limit based on the information available from these sources. Generally all that is needed is a phone number to check credit status. All open accounts will be invoiced after product is received.
What are set up charges? Set up charges are the costs to make the screen, die, or embroidery tape that will be used to put your artwork on your promotional products. These charges vary by factory and are listed with each item. Most of the time these charges are reduced or dropped on repeat orders, if they are placed within two years from the time the original order was placed.
Are there charges for extra colors? Each color requires a screen and a print run. Prices include the cost of the first print run. Each additional color will require an additional screen charge and an additional running charge. These charges are listed with the item description. The industry is moving to digital imprinting and this process allows for full color imprints at no additional charge. This is a newer imprint method and it is not available on all items.